Warranty Policy
Power Tank has industry leading warranty policies. If you have a problem, do not hesitate to reach out to us. To make the process as fast and efficient as possible, please submit a warranty request form. If you have an older regulator, we have a trade-in upgrade program. Click here for details.
Need to make a simple repair or upgrade? We sell spare parts for just about every component and pride ourselves on easy servicing of our products. Click here for spare parts.
Our warranty policy is as follows:
Power Tank Regulators are warranted against manufacturing defects in materials and workmanship for the lifetime of the product. For the first year (12 months) from the original date of purchase, Power Tank will repair or replace (at the election and expense of Power Tank) a SuperFlow™ regulator for free so long as a dated copy of the original sale invoice is provided along with the defective regulator. After the first year we will repair a SuperFlow™ regulator for a nominal fee to cover all parts (not including gauges), labor, and return shipping. If a regulator is returned for repair without a copy of a receipt it will be assumed to be past the one year period and will be charged fees accordingly. The regulator must be returned to Power Tank for warranty service.
Only original, unaltered, and unmodified regulators and tank valves are covered by this policy. Your warranty will be voided if you alter, modify, tamper with, or otherwise disassemble your regulator or tank valve. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Power Tank warranty will not cover abnormal use or regulators and tank valves that have been tampered with. Abnormal use or tampering includes but is not limited to modification or disassembly of any part of the regulator or tank valve, unreasonable use, use with a gas other than CO2 or N2, use on a non-certified CO2 tank (past due hydro date or failed hydro test), use on a non-CO2 or N2 tank, neglect, lack of maintenance or care, use in a production related service, improper lubrication, or use after malfunction or damage has occurred.
Use of a Power Tank regulator without a Power Tank Power Grip Guard (handle) will void your warranty. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping. Customer is responsible for expedited shipping. This warranty is transferable and applies to USA only.
Power Tank Cylinders and Regulator Guards have a limited lifetime warranty. Each tank requires a recertification test every five years from the tank's manufacture date. If a tank should fail the recertification*, the customer may return the decommissioned tank (a failure report from the testing facility is required) to Power Tank at the customer's cost in exchange for a brand new replacement cylinder. Power Tank covers shipping the new bottle to the customer. To help protect the valve and regulator we require that our Power Grip guard be mounted around them at all times. We offer a lifetime warranty on this guard against material and manufacturing defects. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.
*Failures based on physical, external damage to the cylinder are not covered under this warranty.
Power Tank Tire Inflators with Gauges and Shock Inflators with Gauges are warranted against manufacturing defects in materials and workmanship for five years from the date of purchase. If a Power Tank Tire Inflator fails due to a manufacturing defect within five years from date of purchase, we will repair the unit or replace it, at our discretion. Customer may be responsible for cost of replacement parts to be no more than 50% retail cost of the part in question. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product.
Without a proof of purchase, it will be assumed that your Tire Inflator is over five years old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct or we may be able to assess age based on pictures submitted through the Warranty Request Form. This is not a guarantee. Customer is responsible for sending the unit to our facility. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.
Power Tank Hoses and Tank Boots are warranted against manufacturing defects in materials and workmanship for two years from the date of purchase. If a Power Tank Hose or Tank Boot fails due to a manufacturing defect within two years from date of purchase, we will repair the unit, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Without a proof of purchase, it will be assumed that your Hose or Tank Boot is over two years old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct. This is not a guarantee. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping.This warranty is transferable and applies to USA only.
All other Power Tank products are warranted against manufacturing defects in materials and workmanship for 60 days from the date of purchase. If a Power Tank product fails due to a manufacturing defect within 60 days from date of purchase, we will repair the unit, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified units are covered by this policy. This warranty does not cover damage caused by accident, improper care, or negligence. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Without a proof of purchase, it will be assumed that your product is over 60 days old and does not fall within the scope of this warranty. We may be able to look up the original order if you bought direct. This is not a guarantee. Power Tank provides standard return shipping if the unit is within the warranty period. Customer is responsible for expedited shipping less the cost of standard shipping. This warranty is transferable and applies to USA only.
Regardless of age or warranty eligibility, we will make our best attempts to fix your Power Tank products, should you have a problem. We assess all repair requests in house on a case by case basis and we can fix most problems dependent on part availability. If you have any trouble at all with a Power Tank product, please do not hesitate to contact us.
Advanced Air Systems shall not be liable for any incidental, special, or consequential cost or damages incurred by purchaser or user in connection with the use or misuse of our products.
We reserve the right to change the terms and conditions of the above warranty at any time and without prior notice.